ct88 Privacy Policy – How We Handle Your Personal Data

Introduction

ct88 operates the online casino and sports betting platform available at ct88.today. This Privacy Policy explains how ct88 ("ct88", "we", "us", "our") collects, uses, stores, and protects personal data provided by or collected about users ("you", "your") of our platform. By creating an account with ct88 or continuing to use the platform after the effective date of this policy, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, you should not use the ct88 platform.

This Privacy Policy is written in English. Where a Bengali translation is provided for convenience, the English version prevails in the event of any inconsistency. ct88 may update this Privacy Policy from time to time. We will notify registered users of material changes via their registered mobile number or the platform's notification system. Continued use of the platform following any update constitutes acceptance of the revised policy.

1. Information We Collect

ct88 collects personal data that is necessary to provide our services, comply with legal obligations, and protect both the platform and its users. We collect information in three primary ways: directly from you when you register and use our platform, automatically through your use of the platform, and from third-party verification services where required for KYC compliance.

Information You Provide Directly

• Registration data: your full legal name, date of birth, Bangladesh mobile number, and any email address you choose to provide. This information is required to create and maintain your account and to verify that you meet the 21+ age eligibility requirement.
• KYC verification documents: copies of government-issued identification documents (such as a Bangladesh National ID card or passport) and, where required, proof of address. These are collected only where required for identity verification and anti-money-laundering compliance, and are handled with the highest level of data security.
• Payment information: details of the payment methods you use to deposit and withdraw funds, including mobile wallet identifiers (e.g. your bKash, Nagad, Rocket or Upay registered number). ct88 does not store full card numbers — card transactions are processed through PCI-compliant payment gateways.
• Communications: messages, queries, complaints, and support requests you send to ct88 via email, support chat, or any other communication channel, together with ct88's responses to those communications.

Information Collected Automatically

• Device and technical data: your device type, operating system, browser type and version, screen resolution, IP address, and device identifiers. This data is used to optimise platform performance for your device and to assist with fraud detection and account security.
• Usage data: pages visited, games played, bets placed, session duration, navigation paths within the platform, and any features or promotional offers you interact with. This data helps ct88 improve platform design, personalise your experience, and identify and resolve technical issues.
• Cookies and similar tracking technologies: session cookies required for the platform to function, and analytics cookies that help us understand aggregate usage patterns. Please see the Cookies section below for full details on what we use and how to manage your cookie preferences.

Information from Third Parties

• Identity verification services: where ct88 uses third-party KYC or identity verification providers to verify your identity documents or cross-check information you provide, we may receive a verification result and any flags or risk indicators generated by that service. We do not receive or store your raw document data from these providers — only the verification outcome.
• Payment processors: when you make a deposit or withdrawal, your payment provider (e.g. bKash, Nagad) may share transaction confirmation data with ct88 to allow us to credit or debit your account. This is limited to what is necessary to complete the transaction and record it in your account history.
• Fraud prevention services: ct88 may receive data from third-party fraud prevention or anti-money-laundering screening services. This data is used solely to protect the integrity of the platform and its users and is not used for any marketing purpose.

2. How We Use Your Information

ct88 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the reasons it was collected.

• Account creation, management, and authentication: to register your account, verify your identity, provide you with access to the platform, and maintain the security of your account through OTP verification and session management.
• Payment processing: to process your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), to maintain your account balance, and to provide you with a complete transaction history.
• Legal and regulatory compliance: to comply with applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements, age verification obligations, and any other legal or regulatory requirements applicable to the operation of an online gaming platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, abuse of promotional offers, and any other activity that threatens the security or integrity of the platform or its users.
• Customer support: to respond to your queries, complaints, and support requests, to investigate any disputes regarding your account or transactions, and to communicate with you about your account, including important account notifications and security alerts.
• Platform improvement and analytics: to analyse aggregate, anonymised usage patterns across the platform to identify technical issues, improve game selection, optimise page performance, and develop new features. Individual user data is not used for these analytics purposes in an identifiable form.

3. Legal Basis for Processing

ct88 processes your personal data only where we have a valid legal basis to do so. The legal bases on which we rely are set out below.

4. Sharing Your Information

ct88 does not sell, rent, or trade your personal data to third parties. We share your personal data only where necessary and only with the categories of recipient described below. In all cases, recipients of your data are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared.

We May Share With

• Payment service providers: bKash, Nagad, Rocket, Upay, and card payment processors require transaction data to process your deposits and withdrawals. They receive only the minimum information necessary to execute the transaction and are themselves subject to applicable financial regulations.
• Identity verification and KYC providers: third-party identity verification services that assist ct88 in verifying the identity of account holders and complying with age verification and AML obligations. These providers receive only the data required to perform the specific verification task.
• Game technology providers: companies such as Pragmatic Play, Evolution Gaming, and other game studios whose game software is integrated into the ct88 platform may receive limited session and game-round data necessary to operate their games and calculate winnings. They do not receive your financial or KYC data.
• Law enforcement and regulatory authorities: where ct88 is required by law, court order, or other binding legal process to disclose your personal data to a competent authority, we will do so. Where permitted by law, we will notify you of such a disclosure request. We do not proactively disclose personal data to government authorities beyond what is legally required.

ct88 does not share your personal data with any third party for that third party's own marketing, advertising, or commercial purposes. Any service provider that receives your data on our behalf is contractually bound to keep it confidential and to use it only for the purpose for which it was shared.

5. Cookies and Tracking Technologies

ct88 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you access the platform. Cookies help the platform function correctly, remember your session, and allow us to understand how users interact with the platform in aggregate. We do not use cookies to serve third-party advertisements.

Most web browsers allow you to control cookie settings through the browser's settings menu. You can set your browser to refuse cookies, delete existing cookies, or alert you before a cookie is placed. Please note that disabling essential cookies will prevent you from logging in to ct88 and using the platform's core features.

6. Data Retention

ct88 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our internal data retention policy. Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with applicable anti-money-laundering regulations. KYC documentation is retained for the same minimum period. After the applicable retention period expires, personal data is securely deleted or anonymised.

Where ct88 processes data on the basis of your consent (for example, optional analytics cookies), we will retain that data only for as long as you have not withdrawn consent or for as long as the purpose for which it was collected remains relevant, whichever is shorter. Data used solely for analytics purposes is anonymised no later than twelve (12) months after collection.

7. Data Security

ct88 takes the security of your personal data seriously and implements technical and organisational measures appropriate to the nature and sensitivity of the data we hold. While no system can guarantee absolute security, our security measures are designed to protect against unauthorised access, accidental loss, alteration, and disclosure.

8. Your Rights Over Your Personal Data

You have the following rights with respect to the personal data that ct88 holds about you. To exercise any of these rights, please contact ct88 support at [email protected]. We will respond to all valid rights requests within a reasonable timeframe, and no later than thirty (30) days from receipt of the request.

To exercise any of the rights described above, please email [email protected] with the subject line "Data Rights Request" and a brief description of your request. We may need to verify your identity before processing your request. We do not charge a fee for rights requests unless a request is manifestly unfounded or excessive, in which case we may apply a reasonable administrative fee or decline to act.

9. Children and Minors

ct88 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use the ct88 platform. If ct88 becomes aware that it has collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on ct88, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. Changes to This Privacy Policy

ct88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the platform. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where the change significantly affects your rights or the way we use your data, we will notify you via your registered mobile number or the platform's notification system. We encourage you to review this Privacy Policy periodically. Your continued use of the ct88 platform after any update constitutes acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ct88 handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries fairly and promptly, and will respond to all formal privacy correspondence within five (5) business days.